Return and Refund Policy - TORNTUN SHOP

• Customers will receive a 95% refund only, as there is a processing fee from the payment provider.
• Products can be returned if the packaging is unopened.
• The company reserves the right to deny returns or exchanges based on personal preference.
• The company will only accept returns or exchanges in cases of product defects. We reserve the right not to exchange or return products damaged during shipping or due to usage.
• Customers can return the product to the address below (shipping costs are the customer’s responsibility):

TORNTUN GROUP, 29/62 Homsawat Village, Moo, Chanthanimit Sub-district, Mueang Chanthaburi District, Chanthaburi Province, 22000.

Customers can also exchange products in person at TORNTUN GROUP Headquarters, 29/62 Homsawat Village, Moo, Chanthanimit Sub-district, Mueang Chanthaburi District, Chanthaburi Province. Business hours: 9:00 AM - 5:00 PM, Saturday - Sunday.

• Food products, made-to-order items, and virtual products are non-refundable under all circumstances.
• Products can be returned within 7 days from the order date.
• The company reserves the right to change the terms and conditions without prior notice. In case of any dispute, the company's decision is final.